Lean Enterprise
Digital Transformation



The Lean Digital Enterprise is:

  • Driven by highly engaged people focused on extraordinary customer experience & value
  • Enabled by scalable, adaptive management and learning systems
  • Sustained by continuous problem solving, coaching and learning
  • Ready to quickly Pivot and Pursue new opportunities

Capability Development Services Catalog

Tailored Workshops

Lean IT Fundamentals

Lean IT Basics
Introduction to Lean principles and practices applied to enterprise IT

Improving IT Flow
Value stream architecture design, mapping, analysis and management

Optimizing IT Performance
Disciplined problem solving: A3, Kata Kaizen and Kaikaku for continuous improvement

Lean Management Systems

Getting the Right Things Done Part I
Lean Leadership, Strategy Deployment, and prioritized execution of the improvement and innovation portfolio

Getting the Right Things Done Part II
Managers as coaches, visual management, team prioritization and workload management aligned to strategy

Getting the Right Things Done Part III
Lean Management System design and execution for scaling continuous delivery and improvement across the enterprise

Getting the Right Things Done Part IV
Data driven decision making through effective use of digitization and Big Data

DevOps and ITSM

Speed to Market
Mapping & improving the product development value stream, creating continuous delivery through Lean, Agile, Scrum, Kanban and DevOps practices

Improving IT Service Quality and Cost
Lean approach to IT Service Management, Problem Solving, Incident Prevention, and continual service improvement

Data Center Operational Excellence
Simplifying, standardizing and automating global data center operations

Other customized workshop topics upon request

Strategic Guidance

Lean/Agile/DevOps Transformation Planning and Program Design

Lean/Agile/DevOps Program Assessment, Gap Analysis & Recommended Countermeasures toward Target State

Setting the Right Targets and KPIs to Drive Improvements that Matter

Master Coaching

Senior Leader & Manager Coaching

Gemba Walks with Leaders & Managers
Hands-on learning where the work is done

Improvement Center of Excellence Coaching

Kaizen, Kaikaku & Value Stream Mapping
Coaching, preparation and event facilitation

Tailored Workshopsl

Tailored Workshops provide interactive, hands-on experiential learning, applying Lean practices to your enterprise’s challenges and opportunities.

Workshop components may be configured to your requirements, and customized as desired. Outcomes include prioritized, actionable items and visual management tools for your environment.

Strategic Guidance


Strategic guidance to help you plan and navigate your Lean Enterprise Transformation.

Master Coaching


Master coaching to help you harvest quick wins and develop your internal capabilities, so that you can scale and sustain your gains.



For each engagement we ask, "What does the customer value, what are the key problems and obstacles in their way,
and what is the best approach to help them focus attention and resources to achieve their short and long term goals?"

While every client situation and priorities are unique, most of our clients have the following goals in common:

  • Improved value to customers—internal and the enterprise end-customer
  • Improved speed to market
  • Improved stability, reliability and resiliency
  • Improved IT financial performance
  • Improved ability to align investment and execution to enterprise strategy
  • Improved capability to rapidly adapt to changing market conditions
  • Improved employee engagement to enhance internal processes and team collaboration, and develop innovative solutions to customer needs



Coaching is necessary to establish a problem solving culture

How Lean Management Systems Can Enable Agile at Scale; Steve and Karen Whitley Bell, Cutter IT Journal

A Leadership Perspective on Lean-Agile Business Intelligence; Steve Bell, Cutter IT Journal

Lean Thinking and Knowledge Work; Dan Jones and Steve Bell, Cutter IT Journal

A Simple Question Without An Easy Answer; Steve Bell, LEI Lean Post

Talking Lean with a Neuroscientist; Steve Bell, LEI Lean Post

2014 Disrupt or Be Disrupted - Lean Enterprise Institute Webinar

Understanding Lean IT: 9 things you need to know; ZDNet

Lean IT and BPM interview part 1

Lean IT and BPM interview part 2

Lean & Scrum: Complementary Methods with a Shared Lineage; Steve Bell, LEI Lean Post

Improving Information Technology Processes with Lean Principles: An Interview with Steve Bell; Doug Bartholomew, LEI Lean Post

Interview with Steve Bell at the 2012 Lean IT Summit; Hypertextual

Lean for Healthcare Organizations in South Africa: An Interview with Lean4NGO Founders Steve Bell and Karen Whitley Bell; LEI Lean Post

Lean Business-IT Integration

Event Calendar

Pink Elephant 2017 ITSM Conference
Las Vegas, NV February 19-22, 2017

Technology as a Catalyst for Lean Innovation LEI Transformation Summit learning session
New Orleans, LA March 3, 2015

Lean IT Master Class
Paris France, October 15, 2014

Keynote - Run Grow Transform Turkish book release
Istanbul, Turkey October 9th, 2014

Lean IT Workshop and Keynote Address
itSMF Poland, Warsaw
Sept 10-12, 2014

European Lean IT Summit
October 15, 16, 17, 2014 Paris, France

Lean Enterprise Institute Transformation Summit
March 5 & 6, 2014 Orlando, Florida
Learning Session: Disrupt or Be Disrupted

Lean Enterprise Institute Webinar (see streaming link below)
January 23, 2014
Disrupt or Be Disrupted

AME International Conference
October 21 – 25, 2013 Toronto, Canada
Breakthrough Special Interest Session
Technology: Catalyst for Innovation

European Lean IT Summit Keynote
October 3 & 4, 2013 Paris, France

Lean Systems Society Keynote, Reactor Conference 2013
September 11-12, Boulder, Colorado
Lean Systems Thinking: Can We Change the World?

Agile 2013
August 5 – 9, 2013 Nashville, TN
Stalwarts Series Speaker
Agile + Lean = Speed, Value, and Disruptive Innovation

Lean4NGO – Grameen Foundation
June 7 – 16, 2013 Kampala, Uganda
Lean Global Scaling of the Community Knowledge Worker Program

Lean Enterprise Institute Transformation Summit
March 13 & 14, 2013 Orlando, FL
Open Space Facilitator

IT Service Management Conference
February 18, 2013 Las Vegas, NV

Lean Enterprise Institute, Lean IT Workshop
February 6, 2013 San Francisco, CA

WEBINAR:Run, Grow & Transform Your Enterprise
December 11, 2012

European Lean IT Summit
November 22-23, 2012 Paris, France

Lean Enterprise Center Italy
November 19, 2012 Verona Italy
Keynote and Workshop

Lean and BPM Presentation
November 1, 2012 Ft Lauderdale, FL

Lean for ERP workshop - AME
October 15,2012 Chicago, IL USA
1/2 Day Workshop

Lean IT Two Day Workshop - Budapest
September 24-25, 2012 Budapest, Hungary
In cooperation with Lean Enterprise Institute Hungary

Lean Accounting Summit
September 12-14, 2012 Orlando, FL USA
Presentation and1 Day Workshop

North American Lean IT Summit
September 10-12, 2012 Orlando, FL USA
Keynote and 1 Day Workshop

Lean Institute France
May 21-22, 2012 Paris, France
Lean IT Master Class -2 Day

Lean Institute Turkey
May 2012 Istanbul, Turkey
Lean IT Workshop - 1 Day
Lean IT for Manufacturing - 1 Day
Lean for NGO - 1/2 Day

Lean Institute Africa
May2012 Johannesburg, South Africa
Lean ITWorkshop - 1 Day
Lean for NGO - 1 Day

Executive Lean Leadership Workshop
April 17-18, 2012 Hangzhou, China (private event)

Lean Enterprise Institute Lean Transformation Summit
March 7-8, 2012 Jacksonville, FL USA
Presentation: Innovation Through Customer Collaboration

Lean Enterprise Institute Lean Transformation Summit
March 6, 2012 Jacksonville, FL USA
1 Day Lean IT Workshop

IT Service Management Conference
February 19-22, 2012 Las Vegas, NV, USA
Presentation: Lean IT Governance: the Myth of Certainty

Lean Institute Brazil
November 21-25, 2011 San Paolo, Brazil
Workshops & Gemba Walks

Association of Manufacturing Excellence
Oct 27 & 28, 2011 Dallas, Texas, USA

CIO Forum & Executive IT Summit
October 25, 2011 Portland, Oregon, USA
Workshop: Lean IT Problem Solving

Lean Enterprise Institute
October 18, 2011 Atlanta, Georgia, USA
1 Day Workshop

European Lean IT Summit
October 13 & 14, 2011Paris, France

Association of Manufacturing Excellence
June 6, 2011 Calgary, Canada


Contact Us

steve bell

Steve Bell

Lean IT Strategies evolved through Steve Bell's pioneering work in the application of Lean principles and practices to information technology. He is the author of three books (including the first to use the term "Lean IT") and numerous articles, recipient of The Shingo Research Prize, and faculty member of the Lean Enterprise Institute lean.org and the Lean Global Network leanglobal.org.



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USA 503.789.8627



Skype Me™!

Skype: LeanITCoach


Twitter: LeanITCoach


Karen Whitley Bell

Karen brings more than 20 years’ experience in education, research, and communication in the health care industry to her work with Lean IT Strategies. An award winning author of her own book, she has collaborated with Steve since the beginning of his work in Lean IT, in his numerous articles and books, and in the development of public and private workshops. In 2013, Karen joined Lean IT Strategies full-time. She works with Steve on research, co-authoring, public speaking, and co-facilitating at clients sites to guide and support teams in evidence-based problem solving practice and the work of culture change.



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USA 503.956.4819



Lean IT Strategies